Conflict Management And Resolution

Conflict Management And ResolutionAims and Objectives

  • To learn and discuss strategies for dealing with conflict, including dealing with aggressive, confrontational patients/clients.
  • To have an understanding of why patients/clients get annoyed
  • To recognize signs of potential conflict
  • To be aware of your own reactions to conflict
  • To gain an understanding of practical ways to stay safe
Duration ½ day
Cost For prices please follow the link on the right to our Eventbrite page
Includes All course materials and certificate of attendance
Accreditation The Royal College of General Practitioners (RCGP) 3 CPD points awarded on completion.

Course Contents

  • Defining Conflict
  • Defining Resolution
  • Health and Safety Executive (HSE) Guide
  • Looking at different personality types
  • Why do patients/clients get annoyed?
  • Warning signs of potential conflict, what to look out for
  • Physical Abuse
  • Verbal Abuse
  • Communication barriers
  • Strategies for dealing with conflict
  • Practical tips to stay safe
  • Conflict with colleagues and how to manage it
  • The Silent Treatment

WHO SHOULD ATTEND?

  • Receptionists
  • Administrators
2019-03-20T13:02:10+00:00May 4th, 2018|