Effective Telephone Skills

Effective Telephone Skills TrainingAims and Objectives

  • To develop effective telephone skills, including dealing with sensitive issues over the telephone.
  • To recognise barriers to effective communication
  • To understand the importance of listening
Duration ½ day
Cost £89
Includes All course materials and certificate of attendance
Accreditation The Royal College of General Practitioners (RCGP) 3 CPD points awarded on completion.

Course Contents

  • The importance of having good telephone manner
  • Addressing a caller correctly – things to avoid
  • Non – verbal communication
  • Recognise communication barrier
  • Telephone answering skills / role play
  • Taking messages / transferring a call
  • The importance of listening
  • Handling patients complaints

who should attend?

  • Receptionists
  • Administrators
2018-05-22T07:34:38+00:00May 4th, 2018|