Effective Telephone Skills

Effective Telephone Skills TrainingAims and Objectives

  • To develop effective telephone skills, including dealing with sensitive issues over the telephone.
  • To recognise barriers to effective communication
  • To understand the importance of listening
Duration ½ day
Cost For prices please follow the link on the right to our Eventbrite page
Includes All course materials and certificate of attendance
Accreditation The Royal College of General Practitioners (RCGP) 3 CPD points awarded on completion.

Course Contents

  • The importance of having good telephone manner
  • Addressing a caller correctly – things to avoid
  • Non – verbal communication
  • Recognise communication barrier
  • Telephone answering skills / role play
  • Taking messages / transferring a call
  • The importance of listening
  • Handling patients complaints

who should attend?

  • Receptionists
  • Administrators
2019-03-20T13:03:29+00:00May 4th, 2018|