Equality And Diversity

Course Information

Aims and Objectives

  • To understand of the meaning of equality and diversity
  • To understand the importance of equality and diversity within General Practice
  • To become more aware of the differences in patients needs and expectations
  • To understand the requirements of the CQC with regards to Equality and Diversity
  • Understanding discrimination and the law

 

Course Contents

  • First impressions
  • Respecting others
  • The meaning of equality
  • The inequalities within General Practice
  • Understanding and valuing diversity
  • Challenging stereotypes
  • The Equality Act 2010
  • Discrimination – lawful and unlawful

 

who should attend?

  • Receptionists
  • Administrators
  • HCAs
  • Practice Staff
  • Home care staff
  • Nursing home staff

AB Health Group