Course Information
Aims and Objectives
- To understand of the meaning of equality and diversity
- To understand the importance of equality and diversity within General Practice
- To become more aware of the differences in patients needs and expectations
- To understand the requirements of the CQC with regards to Equality and Diversity
- Understanding discrimination and the law
Course Contents
- First impressions
- Respecting others
- The meaning of equality
- The inequalities within General Practice
- Understanding and valuing diversity
- Challenging stereotypes
- The Equality Act 2010
- Discrimination – lawful and unlawful
who should attend?
- Receptionists
- Administrators
- HCAs
- Practice Staff
- Home care staff
- Nursing home staff
