Equality And Diversity

Course Information

Aims and Objectives

• To understand of the meaning of equality and diversity
• To understand the importance of equality and diversity within General Practice
• To become more aware of the differences in patients needs and expectations
• To understand the requirements of the CQC with regards to Equality and Diversity
• Understanding discrimination and the law

Course Contents

• First impressions
• Respecting others
• The meaning of equality
• The inequalities within General Practice
• Understanding and valuing diversity
• Challenging stereotypes
• The Equality Act 2010
• Discrimination – lawful and unlawful

who should attend?

• Receptionists
• Administrators
• HCAs
• Practice Staff
• Home care staff
• Nursing home staff