Course Information Aims and Objectives To understand of the meaning of equality and diversity To understand the importance of equality and diversity within General Practice To become more aware of the differences in patients needs and expectations To understand the requirements of the CQC with regards to Equality and Diversity Understanding discrimination and the law Course Contents First impressions Respecting others The meaning of equality The inequalities within General Practice Understanding and valuing diversity Challenging stereotypes The Equality Act 2010 Discrimination – lawful and unlawful who should attend? Receptionists Administrators HCAs Practice Staff Home care staff Nursing home staff
